Client Office: No 1 Cornhill, London, EC3V 3ND

Administrative Office: 17 Waterlow Road, London, N19 5NJ

Contact: Joe Procopio or Lorna Buckle

Telephone: 0207 0998604
Fax: 0207 5048034

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We endeavour to ensure our services operate smoothly but in the unlikely event we do not meet client expectations, clients may make a formal complaint. We always handle any complaints both positively and efficiently seeking to arrive at a suitable outcome and where appropriate, will review our systems to ensure the complaint is not repeated.

The Financial Ombudsman Service

FBS-IFA LLP subscribes to the Financial Ombudsman Service (FOS) who are an independent third party to which customers can refer complaints if they cannot be resolved amicably with this firm. Complaints should however be referred to us in the first instance.

FOS can be contacted using any of the methods below:

• In writing: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
• By phone: 0300 123 9123 (charged at national rate)
• Or: 0800 023 4567 (free call from landlines)
• By email:
• Through their website providing further information